Warranty Information

New Equipment:

New items sold by Reef Photo & Video are warranted by the respective manufacturer. Should you have a warranty claim, we will be glad to assist you with your claim, or you can contact the manufacturer directly. 

Pre-Owned Equipment:

Pre-owned equipment is warranted to be as represented in the product listing, in good working order, and pressure tested where applicable. Should your pre-owned equipment purchase not be as represented, Reef Photo & Video will repair it, replace the item with a comparable item or issue a refund of the purchase amount at our discretion.

Transportation costs of the equipment is the responsibility of the purchaser.

Important: This warranty does not cover suitability, misuse, abuse, impact or shipping damage, or any modification or service performed by anyone other than Reef Photo & Video.

Service and Repair:

Reef Photo and Video warrants our service and repair work under normal use for a period of 90 days from date of receipt. Since flood damaged cameras, strobes, or housings can develop unforeseen problems over time, we only warrant the parts we have replaced. The liability of Reef Photo & Video is limited only to the work we performed and the repair of this work. Always inspect and clean the user o-rings of a freshly serviced item as packing material can settle onto the camera.

Warranty Evaluation:

Equipment designed for use underwater has o-rings that must be maintained by the user prior to submersion. The industry standard test to determine product failure or operator error is to inspect, clean and lubricate o-rings and o-ring channels, assemble as per the manufacturer's instructions, and then pressure test at our facility.

Returning Products

Before returning your product(s), please print out and complete a Return Merchandise Packing Slip and include it with the returned items.

Please retain a copy of this document for your records.Please pack the products in a sturdy box with sufficient padding and always insure the box for the full replacement value. We strongly recommend that you ship via UPS, FEDEX, or any other courier that offers door-to-door tracking.